Frequently Asked Questions Questions
What are the payment options?
Credit or debit card online via registration platform Cash, Cheque or EFT in person at the Myst Capitol
What is the deadline for registration?
Registration is ongoing but after April 30th it is subject to size availability or until a section is sold out.
What are the payment deadlines?
A minimum deposit must be paid at the time of registration. Deposits vary depending on the date of registration. 30% of your balance must be paid by March 31st 50% of your balance must be paid by May 15th 75% of your balance must be paid by June 30th Final payment due by July 15th
What happens if I do not meet the final payment deadline?
Your package will be subject to resale and all payments forfeited. If you are unable to make payments by the deadline please contact Myst Carnival as soon as possible.
Can I get a refund if I change my mind or I am not able to play mas?
All payments are nonrefundable and non-transferrable. Customers may put their packages up for resale, but Myst Carnival does not take responsibility for its fulfilment.
Can I change my costume size?
Size changes can be changed online until April 30th. After this date, it is subject to availability and a request must be submitted to Myst Carnival.
Can I add a backpack or upgrade my backpack?
Package add-ons or upgrades can be made online until April 30th. After this date, it is subject to availability and a request must be submitted to Myst Carnival.
Can I change my bodysuit option?
Bodysuit changes must be submitted to Myst Carnival before April 30th.
What if the section I wanted is sold out, is there a waiting list?
We do not have a waiting list. So we encourage you to select another option.
Is it possible to switch sections?
Can I sell my package?
Yes, but it is solely your responsibility – We do have an official re-sale platform that we will activate later in the season.
How and when can I collect my costume?
Packages can be collected in person or by delivery (additional cost) VIP service also available for package collection at an additional cost Distribution schedule will be shared via social media and email Collection will be done via an appointment system. Appointment availability will be announced via social media and email closer to distribution.
What do I need to bring for collection?
Valid form of ID Appointment confirmation Order confirmation
Can someone else collect my package on my behalf?
Yes, they must be listed as an authorized collector on the order (via “My Orders” on the registration platform They should bring the necessary requirements for collection along with a copy of the package owner’s ID.
I missed my collection date, what do I do?
Package collection is available on any day following your assigned date and time, but individuals collecting on their designated day will be given priority, which may result in long wait times. Another appointment must be made to do so.
I am not able to make it until after the distribution schedule, what should I do?
Contact Myst Carnival before distribution to make arrangements for late collection.
What happens if I don’t collect my package before distribution ends?
All uncollected packages are subject to resale and all payments forfeited by the customer unless prior arrangements are made with Myst Carnival for late collection.
What is Prep (T-Shirt Mas)?
T-Shirt Mas can be considered a third day of mas, unique to Antigua. It occurs the Saturday before Carnival weekend. You get the same premium Myst Experience in a more relaxed “costume” that is similar to Monday Wear.
Can I purchase a wristband only?
No, although the wristband is your access to the band, it is only part of the package. Please note, any person seen without the wristband, despite being in full costume will be escorted out of the band.
I have a comment/complaint, who do I speak to?
You can contact Myst Carnival at (268) 464-4MAS/4FUN or evolve@mystcarnival.com or DM us on FaceBook or Instagram.
CONTACT DETAILS
Have questions about your carnival experience? Our support team is here to help with registration, costumes, and general inquiries.
For order-related issues, please log in to your account.
- Monday – Friday: 6pm – 9pm
- Saturday: 2pm – 8pm
- Closed on Sundays & Public Holidays.
We typically respond to all inquiries within 24-48 hours during business days.
For urgent matters, please call us directly.
VISIT US
Visit our office and we’d love to accommodate you.
- Mas Camp ( The Myst Capitol ) at our new location on Sir Sydney Walling Hwy, St John’s.